BillSlash|Acceptable Use Policy
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Acceptable Use Policy

Last updated: May 28, 2026

This Acceptable Use Policy ("AUP") applies to all use of Billslash Reach. Violating it is a material breach of the Terms of Service and may result in immediate suspension or termination without refund.

1. Prohibited content

You may not use the Service to send, host, or transmit content that:

  • Is unsolicited bulk email ("spam") or sent without a lawful basis under CAN-SPAM, GDPR, CASL, or PECR.
  • Promotes illegal goods or services, malware, phishing, fraud, or scams.
  • Promotes pornography, escort services, "adult dating", or sexual content.
  • Promotes gambling, payday loans, work-from-home schemes, MLM, cryptocurrency pump-and-dumps, or get-rich-quick offers.
  • Promotes firearms, ammunition, recreational drugs, tobacco, or vape products.
  • Defames, harasses, threatens, or impersonates any person or organization.
  • Infringes intellectual property or violates any third-party right.

2. List quality

  • You must only contact recipients with whom you have a legitimate business basis (opt-in, prior commercial relationship, publicly listed business contact, or another lawful basis).
  • You may not upload purchased, scraped, or rented lists.
  • You may not upload contacts older than 12 months without re-permission.
  • You may not continue sending to addresses that have unsubscribed, hard-bounced, or marked your mail as spam.

Bounce rate above 5% in 24h triggers automatic campaign pause. Spam-complaint rate above 0.3% may result in immediate suspension under Gmail and Yahoo bulk-sender policy.

3. Sending identity

  • Use a domain you own and have authenticated with SPF, DKIM, and DMARC.
  • Use accurate From, Reply-To, and Subject headers — no deceptive routing.
  • Include a clear sender identification and a valid physical postal address.
  • Include a working unsubscribe link and honor opt-outs within 10 business days (CAN-SPAM §5).

4. Technical misuse

You may not attempt to circumvent rate limits, reverse-engineer the Service, abuse free trials, share accounts across organizations, or use the Service to attack third-party systems (DDoS, credential stuffing, port scanning, vulnerability probing).

5. Enforcement

We may investigate suspected violations, throttle sending, remove content, and suspend accounts without notice when necessary to protect the Service or third parties. Repeated or egregious violations result in permanent termination without refund.

6. Reporting abuse

Report suspected abuse to abuse@billslash.app. We respond to verified reports within two business days.